![]() ![]() Without the Return Bar service, Rothy’s didn’t process returns-and thus shoppers didn’t receive their refunds-until the package reached a Rothy’s warehouse, which could take 14-18 days. At the time, Heather Howard, chief operating officer at Rothy’s, said Happy Returns helped the retailer solve a big problem. Paypal business software#Rothy’s teamed with the vendor in May 2018 and then expanded in February 2019 to use Happy Returns’ software for the traditional way of returning orders to a Rothy’s warehouse. Among them are the online shoe brand Rothy’s and Draper James, a women’s apparel brand founded by actress Reese Witherspoon. Some retailers with no stores, or only a handful, offer the convenience of returns to physical locations by working with Happy Returns. FedEx then ships back all the Happy Returns products to one of the vendors’ two regional processing hubs, where Happy Returns redistributes the products back to retailers. The return takes less than a minute, and the shopper receives her refund immediately, the vendor says. Happy Returns co-founder and CEO David Sobie says the merger is a good fit because of the vendor’s “deep respect for PayPal’s ecommerce leadership” and the acquiring company’s inclusive and innovative company culture. “Hundreds of brand partners” use the vendor’s returns software and reverse logistics services, according to Happy Returns. Paypal business plus#1474 in the 2021 Digital Commerce 360 Next 1000) and Cost Plus World Market stores house the Return Bar kiosks. Happy Returns’ network now has more than 2,600 drop-off locations in 1,200-plus metro areas in every state in the continental U.S. Last fall, the company added more than 2,000 FedEx locations to its network of return drop-off sites. But Happy Returns is already growing fast. PayPal says the Happy Returns team will become the nucleus for PayPal’s post-purchase offerings to merchants and consumers. For Happy Returns, the deal could help the vendor expand more quickly than it otherwise could. ![]() Rethinking the Rules of Customer Engagement: Personalized, Proactive, Purposeful The Holidays Unwrapped: Global Shopper Insights & Predictions Walmart’s last-minute holiday strategies for the ecommerce marketplace seller! B2B Weekly Infographic: E-procurement is a priorityĪccelerating B2B Ecommerce in Manufacturing ![]()
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